What do I do??
Is the network
down?
My files are missing!!
Make sure you are logged in to OISSOMNT - the
login screen should show OISSOMNT as the domain. Some Win2000
machines won't show the domain unless you click on the little
"more" button.
Are the drives mapped?
I can't see shared on Parker1.
My documents
won't print!!
Email is over quota - the most common
reason for not getting email.
Email can still be over quota even after I deleted
a bunch. Then you need to "purge the deleted" or
"empty the trash". Below is how to empty it. To
check to see if it's a quota problem, then go to webmail.med.unc.edu,
then click on folders. You can see which folders are big,
and if you are over the 20MB quota that most of us have. You
can empty the trash from there, too.
Netscape: Hit file, empty mail box (this may not be
quite right, but it is close). I'll explain if you send me
email (gcrc-sys-mgr@med.unc.edu). It is also good to compact
mail boxes from time to time (like monthly).
you can also set the properties for your imap server, under
edit, preferences, mail servers, server properties to "expunge"
inbox on close.
Eudora: Go to you "dominant folder" (for
IMAP), open the trash folder, select all or most of the big
files, hit the delete button. It is also good to compact mail
boxes from time to time (like monthly).
Outlook: Hit Edit, Purge deleted.
If you are still having problems
check your email account at webmail.med.unc.edu.
This will also verify that you are using the email password.
Passwords are the second most common problem with email. Go
there and look at the folders to double check that the trash
is empty and you are not over quota. If you can see messages
on Webmail, but not on your client, then we know to work on
your computer. If the mail is not on Webmail, then it's an
OIS problem. We'll still help you solve it, but OIS will most
likely be the people we need to take the action. You can talk
to them at 6-1325.
Eudora Remote Instance Error: "An
instance of Eudora may be running on a remote computer..."
click
here
AARRRGHHHHH , MY PASSWORDDDD!!!!
- Second most common problem
There are several passwords to consider - email, network
(OISSOMNT) login, and your ONYEN (main campus resources).
All of these require you to change your password every 90
days, and you can't reuse the previous 4 passwords. There
are also passwords to get into CIS, A2K/SMS, finance and personnel
systems. To update OIS email and network login go to https://somid.med.unc.edu/
. SOMID is for your med school email, and domain account is
how you get to files on Parker1. To update your ONYEN go to
http://onyen.unc.edu.
Password should generally be at least 6 characters long.
ONYEN must be 8 characters long. Include some special characters
and vary the case to make it harder to guess. Avoid using
your name or inversions of your name or user id. Now, that
you have a good password, if your password doesn't appear
to work:
1. Check that your cap locks is not on.
2. Try to browse the local web so you'll know if the network
is working.
3. For network login, double check that your user id is right
and that the domain is oissomnt.
4. Try logging in from a different machine to determine if
it is a machine problem or a password problem. Contact GCRC
computer support personnel, and let them know if you have
forgotten your password or that your machine is having trouble
connecting to the server. Let them know what you have tried
to do to resolve the problem.
5. For email, try using the webmail.med.unc.edu so you'll
verify that you have the right password, and that the server
is working. If you don't have the right password there, you'll
need to take a picture ID to room 67 Macnider, OIS User services.
They are normally open all work days, except 1 - 3 on Wed.
